This Privacy Policy applies to personal information collected by 3 Elements Coffee Pty Ltd (3 Elements Coffee).

This Privacy Policy sets out how 3 Elements Coffee collects, stores and uses your personal information and how you can access and update your personal information or make a complaint.

1. How personal information is collected

This Privacy Policy applies to personal information that 3 Elements Coffee collects from individuals via a number of sources (including websites and mobile apps, call centre contacts, social networking sites) and, in some instances, from third parties..

2. Kinds of personal information held by 3 Elements Coffee

3 Elements Coffee only collects personal information that is necessary for one or more of its business functions (including your contact details, account login details, website usage details). 3 Elements Coffee does not knowingly collect personal information from children under 15, even with parental consent.

3. The purposes for which personal information is collected and used

3 Elements Coffee may collect and use your personal information for a number of purposes (including marketing communications, targeted advertising on third party websites and social media sites, to fulfil orders and to respond to consumer queries).

Please note that you may opt-out at any time from marketing communications, including targeted advertising messages, by following the ‘opt-out’ options provided.

4. Disclosure of personal information to other parties in Australia and overseas

3 Elements Coffee will not disclose your personal information with any third party that intends to use it for direct marketing purposes unless we have specifically informed you and you have given us specific permission to do this.

We may share your personal information with other related companies, including Ex-Military Direct.

3 Elements Coffee may also share your personal information with third parties engaged by 3 Elements Coffee to provide it with services (including service providers, agents or contractors located in Australia).

5. Data storage and security

3 Elements Coffee takes all reasonable technical and organisational measures to protect the personal information it holds against loss, unauthorised access, use, modification or disclosure, and against other misuse.

When the personal information that we collect is no longer required, we destroy or delete it in a secure manner.

6. How you may access your personal information and seek its correction

You can request access to the personal information 3 Elements Coffee holds about you by contacting the 3 Elements Coffee Privacy Officer in writing here. If the personal information held about you is inaccurate, incomplete or not up to date you may request that 3 Elements Coffee correct the information.

7. How to make a complaint and how complaints will be handled

If you are concerned about a possible interference with your privacy or misuse of your personal information by 3 Elements Coffee, please contact the 3 Elements Coffee Privacy Officer in writing. It is 3 Elements Coffee’s policy to handle complaints in a timely, effective, fair and consistent manner.

8. Privacy policy updates

The Full Privacy Policy and this Condensed Privacy Policy were updated in July 2016. We reserve the right to make changes to this Privacy Policy at any time. We encourage you to regularly review this Privacy Policy to make sure you are aware of any changes and how your information may be used.